Terms & conditions

1. Commitment to Clients

1.1 Dan Cleans Services is dedicated to establishing and maintaining long-term partnerships based on trust, transparency, and performance.
1.2 Our service delivery is guided by:

• Regular on-site inspections and quality control checks.

• Transparent and open communication.

• Client feedback and service improvement suggestions.

• Sensitivity to client needs – social, financial, and operational.

• Strong relationship building at all levels.

• Allocation of a dedicated contact person for accountability.

2. Scope of Services

2.1 We provide tailored cleaning and maintenance services, including:

• Day-to-day and scheduled cleaning.

• Periodic deep cleaning.

• Waste removal and hygiene maintenance.

• Disinfection and sanitisation.

• Other customised solutions as agreed.

2.2 A clear job scope must be provided by the client, or we can prepare one upon request.
2.3 Hours of work and service rates will be mutually agreed in writing before commencement.
2.4 Any additional requests beyond the agreed scope will be subject to revised rates, additional costs, and confirmation in writing.

3. Health, Safety & Risk Management

3.1 We maintain an internal safety management system to ensure a safe working environment.
3.2 Staff are trained in safe work practices and site-specific risk assessments.
3.3 Protective gear and safety equipment are provided to all staff.

4. Environmental Responsibility

4.1 Dan Cleans Services minimises its environmental footprint by:

• Using eco-friendly cleaning products.

• Managing energy and water use responsibly.

• Promoting waste reduction and recycling.

• Disposing of waste responsibly.

5. Confidentiality & Privacy

5.1 All client information is treated as confidential.
5.2 Staff are trained in privacy and data security.
5.3 No information will be shared with third parties without client consent, unless required by law or necessary for service delivery.

6. Additional / Ad Hoc Services

6.1 Upon request, we can provide extra services such as:

• Carpet steam cleaning.

• High-pressure outdoor washing.

• Electrical test and tagging.

• Window cleaning (including multi-storey).

• End-of-lease cleaning.

6.2 These services will be quoted separately unless included in the service agreement.

7. Staffing & Integrity

7.1 All staff and subcontractors are:

• Fully trained and inducted.

• Police-checked prior to employment.

• Subject to ongoing performance reviews.

7.2 Backup staff are available to ensure service continuity.

8. Insurance Coverage

8.1 Dan Cleans Services maintains public liability insurance of up to $20 million.

9. Pricing & Adjustments

9.1 Pricing is fixed until 30 June each year, subject to adjustment thereafter.
9.2 Pricing includes labour, supervision, standard chemicals, equipment, and reporting.

10. Consumables

10.1 Client-Requested Consumables
Where the client requests Dan Cleans Services to supply consumables (e.g., soap, paper towels, toilet paper, bin liners), these items will be charged at cost price plus a 20% handling fee.

10.2 Client-Supplied Consumables
Where the client chooses to supply their own consumables, Dan Cleans Services will utilise the products provided, and no additional charges will apply for such items.

11. Invoicing & Payment Terms

11.1 Invoices are issued weekly or fortnightly.
11.2 Payment is due within 7 days unless otherwise agreed.
11.3 Late payments may incur:

• 10% per annum interest.

• Suspension of services.

• Recovery/administration fees.

11.4 Weekly/fortnightly invoicing ensures transparency, avoids large lump sums, and supports smooth cash flow for both parties.

12. Termination

12.1 Either party may terminate the agreement with 30 days’ written notice.
12.2 Immediate termination applies if:

• A material breach occurs.

• Confidentiality is compromised.

• Payments are more than 60 days overdue.

• Insolvency or business closure occurs.

12.3 All outstanding amounts must be settled before termination.

13. Dispute Resolution

13.1 Parties must attempt to resolve disputes through direct negotiation.
13.2 If unresolved, mediation may be pursued before formal legal proceedings.

14. Public Holidays & Christmas Period

14.1 Public Holidays

14.1.1 If a scheduled service day falls on a recognised public holiday in the relevant State or Territory, no cleaning services will be carried out unless otherwise requested by the Client.

14.1.2 The service fee for that day will still apply as part of the agreed fixed weekly/monthly contract rate.

14.1.3 If the Client requires cleaning services on a public holiday, these will be provided at the applicable public holiday penalty rates, and charges will be itemised on the invoice.

14.1.4 The Client may request that the scheduled service be carried out on the next available business day, subject to mutual agreement.

14.2 Christmas / New Year Period

14.2.1 Many workplaces close during the Christmas / New Year holiday period. If the Client’s premises are closed, scheduled services will be placed on hold. Regular contract fees will still apply.

14.2.2 The Client must provide at least 14 days’ written notice of their closure dates and any cleaning requirements during this period.