Privacy Policy

Dan Cleans Services is committed to providing high-quality cleaning services and ensuring the privacy and protection of your personal information. This policy outlines our obligations to you regarding how we manage and safeguard your data.

We are bound by the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), which set out how we should handle your personal information.

You can find more information about these principles on the website of the Office of the Australian Information Commissioner at www.oaic.gov.au.

 

What is Personal Information and Why Do We Collect It?

 

Personal Information refers to any data or opinion that can identify you. This may include:

  • Full name
  • Address
  • Phone number
  • Email address

We may collect this information through:

  • Phone or email communication
  • Our website: https://dancleans.com.au
  • Social media or online booking forms
  • Third-party service providers or public sources

We collect personal information primarily to:

  • Provide cleaning services to you
  • Manage bookings and customer support
  • Send relevant updates, offers, or feedback surveys (you can opt out at any time)

When collecting personal information, we will explain—when appropriate—why we’re collecting it and how it will be used.

 

Sensitive Information

 

Sensitive information includes data such as racial or ethnic origin, religious beliefs, health details, or criminal history.

We will only collect or use sensitive information:

  • With your explicit consent
  • When directly necessary to provide services
  • As required or permitted by law

 

Third Parties

 

Where practical, we collect personal information directly from you. In some cases, we may receive information from third parties (such as referral partners or online platforms). We will take reasonable steps to ensure you’re aware when this happens.

 

Disclosure of Personal Information

 

Your personal information may be disclosed to:

  • Third-party service providers that assist in delivering our services (e.g., subcontractors, IT support)
  • Regulatory bodies or as required by law
  • Others, but only with your consent

 

Security of Personal Information

 

Your personal data is stored securely to protect it from misuse, loss, unauthorised access, or disclosure.

When your information is no longer needed, we will take reasonable steps to destroy or permanently de-identify it. However, most records will be retained for a minimum of 7 years in compliance with legal and business requirements.

 

Accessing and Correcting Your Information

 

You may request access to the personal information we hold about you, or ask us to update or correct it. Please contact us in writing.

We do not charge a fee for access requests, but we may charge a small administration fee for providing a copy of the information. Proof of identity may be required to protect your privacy.

 

Maintaining Data Accuracy

 

It’s important to us that your personal information is accurate and up to date. Please contact us if your details change or if you believe we hold incorrect information.

 

Policy Updates

 

This Privacy Policy may change occasionally. The most up-to-date version will always be available on our website at: https://dancleans.com.au

 

Privacy Complaints or Enquiries

 

If you have any concerns or questions about how we handle your personal information, please contact us:

Email: hello@dancleans.com.au 
Website: Get in Touch